Only giving 1 star because it's required. I spoke with a customer service rep two days ago who assured me my delivery will get here in 2 days. Just called to see where it was, and was told USPS takes care of too many orders to keep track of their own packages, so they either sent it back to the sender or threw our job out ("Recycled" is the word I was given). I have never seen such lack of customer service nor lack of accountability. Truly disappointing.
My zip code is 33558 so I hope I have the correct office. My mail carrier is named Johnny.
Sincerely
If I was able to give negative stars I would. My experience here was horrible! The customer service specifically by Erich, Ralph, and the lead SSA were most definitely unqualified, rude, and unkind associates of this specific USPS! I don't recommend renting out a PO Box because even if you are the primary account holder it, they can close your box out at any point in time without notification. Additionally, my package was signed by K. Kitchen and she told me she has no clue where my package is in the post office. Sounds like my package was stolen. Horrible service and would not recommend using this post office to ANYONE!
Soo slow. Every single time. Rude. New mail carrier sending back my mail. I've lived here for years never had a problem until new carrier arrived.
I just wanted to voice my opinion about the service and personnel that I have met since moving to Lutz, Florida.
Barbara Kirkland
Today, Sunday, 11/26/2017, at 3:54pm, a resident in my subdivision delivered my Priority Mail to me. The name and address on said envelope was correct. Important papers were enclosed and I am thankful for the gentleman’s honesty. Requesting a call from USPS, concerning this matter, on 11/27/2017. This is not the first time of such poor delivery. I have been here for twenty eight years. Hire people that care.
I just wanted to be sure management was aware of his very fine work attitude!
I have never met a more pleasant and polite young man working in a basically solitary position. I don't remember complaining about any service I have received however if I did I feel that Johnny would have a positive and calming reaction.
United States Postal Service is a US Post Office based in Lutz, Florida. United States Postal Service is located at 18489 N US Highway 41, Lutz, FL 33549, USA.
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